Terms & Conditions

1. Agreement to Terms

If You wish to book a PRIVATE HIRE VEHICLE or TAXI (CAB) via this website, www.PlymouthToAirport.co.uk (or .com), You must agree to the terms below as the exclusive basis which governs such booking and must tick the "I agree to Plymouth To Airport's Terms & Conditions" box on the main passenger's contact information page.

If You do not agree to any of the terms, do not book a PRIVATE HIRE VEHICLE or TAXI (CAB) via this website. If you are booking on behalf of someone else, by clicking the confirmation box, You are representing that You have their authority to accept these terms and conditions on their behalf.

2. Definitions

• Agreed Pick-Up Point: the appointed place for You to be picked up by Plymouth To Airport as set out in the Details.
• Agreed Time: the appointed date and time for You to be picked up by Plymouth To Airport as set out in the Details.
• Booking: the booking of a Cab effected via this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.
• Plymouth To Airport: the licensed Private Hire Operator or Taxi Operator with which You place the Booking.
• Plymouth To Airport T&C: the terms and conditions of the Plymouth To Airport which in addition to these Terms govern the Booking and Trip.

3. Use of Website

In making a Booking via this Website You must provide accurate Details and are responsible for any failure to do so. Plymouth To Airport acts as a disclosed booking agent and is not an Operator itself.

The contract for transport service is directly between You and the Plymouth To Airport selected in your Booking. If you selected multiple Plymouth To Airport providers, each Trip is contracted individually.

You hereby warrant to Plymouth To Airport that You are at least eighteen years of age and legally able to make the Booking.

Plymouth To Airport does not guarantee to fulfill Your requirements and may refuse or cancel Bookings. In such cases, a full refund will be made as final settlement.

Your Details and data related to your Website usage may be recorded, but Your Personal Data will only be used according to our Privacy Policy and relevant clauses herein.

Plymouth To Airport may place a cookie on your device to help improve your browsing experience. Cookies are anonymous and only used for this Website’s functionality. You may disable cookies via your browser, but this might affect site usability.

Plymouth To Airport may disclose your Personal Data only if required by law or by government authorities.

If You do not wish to receive marketing emails, send an email to [email protected] with the subject “unsubscribe”.

To stop receiving non-booking WhatsApp messages, simply reply “Stop” to the same number.

4. Bookings

When You enter the Trip details, Plymouth To Airport will try to provide You with Quotes from available Private Hire or Taxi Operators. These Quotes are time-limited offers and valid only during the Booking process.

It is Your responsibility to ensure all entered Details are accurate. A Booking constitutes an offer. It is not confirmed until You see the confirmation screen.

Bookings may be subject to both these Terms and the individual Plymouth To Airport's Terms & Conditions. If any conflict arises, this agreement takes precedence.

If Plymouth To Airport wishes to impose their own Terms & Conditions on You, they are responsible for doing so clearly and explicitly.

Plymouth To Airport cannot guarantee that Particular Requirements (e.g., wheelchair access or driver gender preference) will be met. If You have such requirements, You should arrange transport via other means.

Plymouth To Airport reserves the right to correct any typographical or pricing errors on the Website. If You are informed of such errors and choose to cancel, a full refund will be provided.

Plymouth To Airport acts as the agent of the actual transport provider. While we aim to assist with complaints, any legal remedy must be pursued directly with the Operator.

For pre-paid Card Bookings, Plymouth To Airport collects payment and deducts Card Costs before passing on the remaining balance to the transport Operator.

By making a Booking, You authorise Plymouth To Airport, where necessary, to transfer the contract to another qualified Operator to ensure your Trip is fulfilled.

5. Payment

If You select "Pay by Card", You agree to pay the Fare at the time of Booking. If You select "Pay by Cash", You agree to pay the Fare directly to the driver at the time of the Trip.

Once a Booking is confirmed and paid for, it cannot be changed or cancelled except under Clause 7 (Cancellations and Refunds).

If your Card payment is declined by your card issuer, Plymouth To Airport cannot fulfil your Booking.

You will receive an email receipt after payment, which includes a link to request a VAT receipt for Plymouth To Airport’s fees. For VAT on transport fees, contact the actual Operator.

Payment does not include extra services like child seats or oversized luggage. If such requirements result in the need for a larger vehicle, You may be charged extra by the Operator, payable directly to them.

Tips for the driver are optional and should be given at your discretion.

If You deviate from the original route, You may incur additional charges. These must be paid directly to Plymouth To Airport.

All Quotes shown on the Website are inclusive of VAT (where applicable). If a promotional code is used, it is first applied to Plymouth To Airport's service fee.

Only one promotion or prize may be used per Booking. If multiple promotions are requested, Plymouth To Airport will apply the one with the highest value, at its discretion.

6. Insurance

Neither Plymouth To Airport nor the Operators are responsible for any damage or loss to Goods during a Trip. It is Your responsibility to arrange separate insurance for such Goods if required.

7. Cancellations and Refunds

You have the right to cancel a Booking made via the Website.

To cancel, submit a cancellation request via the Contact Us page, including your booking reference.

If the cancellation is made before the cutoff time stated in your confirmation email, and you paid by Card, You are entitled to a full refund excluding any Card Costs.

If the cancellation is made after the cutoff time, no refund will be issued. If You selected "Pay by Cash", your profile may be flagged, limiting future bookings.

For bookings involving vehicles carrying 9 or more passengers, cancellations must be made at least one week in advance (unless otherwise stated in your confirmation email) to qualify for a full refund (excluding Card Costs). Cancellations made less than one week before the Agreed Time will not be eligible for any refund.

If Plymouth To Airport does not arrive at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, and You choose not to proceed with the Trip, You are entitled to a full refund including any Card Costs—provided payment was made in advance.

If You choose to continue the Trip even though the vehicle arrived late (after the 15-minute window), You forfeit any right to claim a refund.

If You are not present at the Pick-Up Point within 15 minutes of the Agreed Time, Plymouth To Airport may consider this a no-show. No refund will be provided, and if the driver waits beyond this period, You may incur extra charges for waiting and/or parking.

For prepaid bookings, any refund due will be issued to the original card used within 3–5 business days, depending on your bank or card issuer.

8. Warranty and Limitation of Liability

Plymouth To Airport confirms that its Operators are licensed by the appropriate Licensing Authorities. However, it is Your responsibility to verify licensing if in doubt.

Plymouth To Airport is not liable for delays in pick-up or drop-off, failure to arrive, or unmet expectations.

Plymouth To Airport is not liable for indirect, consequential, or revenue loss in relation to Bookings or services.

If You do have a claim, it must be pursued directly against the Operator. Plymouth To Airport acts only as a booking agent.

Plymouth To Airport’s total liability under these Terms shall be limited to £500.

Except where explicitly stated, all implied warranties or terms are excluded to the fullest extent permitted by law.

Nothing in this clause limits Your rights under consumer law or Plymouth To Airport’s liability for death or personal injury due to negligence.

Estimated journey times shown on the Website are indicative only and not guaranteed. You are responsible for selecting a suitable Agreed Time based on your travel needs.

Plymouth To Airport may send booking updates by email or SMS. However, delivery is not guaranteed and Plymouth To Airport accepts no liability for delays or missed alerts.

Each sub-clause within this section operates independently. These provisions continue even if this agreement ends or is terminated.

9. Behaviour

Plymouth To Airport may terminate a Trip if You or your party act disruptively or pose a safety risk. You will not be entitled to any refund, and You are responsible for additional costs incurred.

Alcoholic beverages are not permitted to be consumed during the Trip.

Plymouth To Airport may refuse service to anyone suspected of being under the influence of alcohol or drugs.

10. Limitations and Exclusions

Plymouth To Airport will not transport or deliver:

• Money, securities, antiques, precious metals, furs, or jewellery valued over £50.
• Hazardous, dangerous, flammable, explosive or noxious materials, or illegal items under English Law.
• Perishable goods or items likely to deteriorate during transit.

Plymouth To Airport is not liable for loss or damage related to any of the above items, whether direct or indirect.

In particular, Plymouth To Airport shall not be liable for:

• Breakage or damage to fragile items regardless of cause.
• Breakdowns, accidents, adverse weather conditions.
• Acts or omissions by You (the Customer).
• Any events beyond Plymouth To Airport’s control, including but not limited to:
  • Strikes, lockouts, industrial disputes.
  • Government regulations or legal restrictions.
  • Fire, flood, natural disasters (“Acts of God”).
  • Riot, war, terrorism, rebellion, military actions.
  • Confiscation or destruction of property by authorities.

The provisions above apply only to goods/property and do not limit liability for death or personal injury.

11. Disputes

If You have a complaint regarding the service provided, You must first contact the Operator directly (by phone or email) within 24 hours of the Agreed Time.

If the issue cannot be resolved with the Operator, You must notify Plymouth To Airport by submitting a complaint via the Contact Us form or emailing [email protected] within 72 hours of the Agreed Time. Failure to do so may invalidate your claim.

If a resolution is still not reached, Plymouth To Airport may submit the dispute to an independent third-party mediator. You agree to be bound by the decision of this third party.

Plymouth To Airport shall not be liable for any claims, damages, or disputes arising directly between You and the Operator.

12. Privacy Policy

Plymouth To Airport respects Your privacy. Personal Data collected for Booking purposes is treated as confidential and will not be shared with third parties without Your consent, except where legally required.

Any changes to this Privacy Policy will be posted publicly on the Website.

13. Miscellaneous

These Terms form the entire agreement between You and Plymouth To Airport and replace all previous agreements, written or oral. You confirm that You have not relied on any other representation when entering into this agreement.

Failure by either party to enforce any provision of these Terms shall not be deemed a waiver of that provision.

All notices to Plymouth To Airport must be sent in writing to: [email protected].

Notices to You will be sent to the email address provided in your Booking Details and are considered received one hour after being sent.

These Terms and your agreement with Plymouth To Airport are governed by English Law. You agree to submit any disputes exclusively to the courts of England, although Plymouth To Airport may pursue proceedings in other jurisdictions if necessary.